Navigating the Legal Maze: Understanding BigCommerce’s Terms of Service for Ecommerce Success

bigcommerce terms of service

Running a successful ecommerce business requires more than just a great website and quality products. It also involves navigating the legal maze of terms and conditions, which can be complex and overwhelming for many online sellers. To succeed on the BigCommerce platform, understanding their terms of service is crucial.

Whether you are establishing your first online store or expanding an existing one, it is essential to know what you are agreeing to when accepting BigCommerce’s terms. From payment processing to prohibited products and intellectual property, their policies cover a wide range of legal aspects that can impact your business operations.

In this article, we’ll guide you through the maze of legal requirements and help you navigate the complexities of running an online store on BigCommerce. Let’s dive in and explore the essential elements necessary for your ecommerce success.

Key Takeaways:

  • Understanding BigCommerce’s terms of service is crucial for ecommerce success on their platform.
  • Creating an account and accepting the terms is essential for safeguarding your online store.
  • Establishing store policies and guidelines is crucial for a smooth operation that complies with BigCommerce’s terms of service.
  • Intellectual property, copyright infringement, payment processing, data security, prohibited products, services, advertising and marketing restrictions, and privacy are all critical aspects to consider and comply with.
  • Understanding the consequences of breaching BigCommerce’s terms of service is necessary for safeguarding your online business.

Unveiling BigCommerce’s Terms of Service

BigCommerce’s Terms of Service (TOS) are critical to understanding the legal aspects that come with running an online store. By adhering to these guidelines, you can ensure compliance and avoid potential legal issues that may arise. Let’s take a closer look at the key points and requirements that are set forth by the platform.

Types of Services

BigCommerce offers a variety of services for online store owners, including web hosting, design tools, payment processing, and marketing tools. By accepting the TOS, you agree to use these services only for their intended purposes.

Transactions and Fees

All transactions made through your BigCommerce store must comply with the platform’s TOS. This includes complying with all local, state, and federal laws and regulations related to online transactions. Additionally, BigCommerce charges fees for certain services, such as payment processing and domain registration.

Content and Intellectual Property

BigCommerce’s TOS outline guidelines for the type of content that can be hosted on the platform. Users must comply with all relevant laws related to copyright, trademark, and privacy. Any violations of these guidelines may result in account suspension or termination.

Data Security

BigCommerce takes data security seriously and requires users to implement appropriate measures to protect sensitive information. This includes complying with Payment Card Industry Data Security Standards (PCI-DSS) and implementing SSL certificates to secure customer data during transactions.

Prohibited Activities

BigCommerce has specific guidelines on the types of products and services that are prohibited on their platform, such as illegal products or services, hate speech, and counterfeit items. Users should also refrain from engaging in any activity that may harm or harass other users or violate the platform’s TOS.

Creating an Account and Accepting the Terms

If you’re new to BigCommerce, the first step to setting up your online store is creating an account. This is a straightforward process that only takes a few minutes.

Simply visit the BigCommerce homepage, locate the ‘Get Started’ option and follow the prompt. Once you’ve provided your personal information, verified your email, and set up your password, you can log in to your dashboard.

It’s important to note that, by creating an account, you automatically agree to BigCommerce’s Terms of Service. As a user, it’s your responsibility to carefully read and familiarize yourself with these terms before accepting them.

The Terms of Service are in place to ensure that all stores on BigCommerce comply with the platform’s guidelines and regulations, safeguarding the interests of businesses and consumers alike. Specifically, BigCommerce’s Terms of Service dictate what types of products can be sold, how payments are processed, and how any intellectual property issues are handled.

Before clicking ‘Accept,’ take the time to thoroughly review the terms and ask any questions you may have. In the long run, a solid understanding of the Terms of Service can save you time and prevent any potential legal issues.

Store Policies and Guidelines

When creating an online store, it’s important to establish store policies and guidelines to ensure a secure and stable operation. In order to comply with BigCommerce’s Terms of Service, it’s crucial that your policies explicitly state how your website handles certain activities and what behavior is acceptable from customers and vendors.

Elements of Store Policies

The following are essential elements that every online store should include within their store policies:

  • Return/Refund Policy: Explain your store’s return/refund policy and ensure that it aligns with BigCommerce’s requirements. Your policy should state what is required of customers to receive a refund or return, and clarify what is not eligible.
  • Shipping Policy: Provide detailed information on your shipping process, including estimates for shipping times and prices for different shipping options. It’s important to be transparent about any limitations or restrictions, and ensure that your policy aligns with BigCommerce’s shipping requirements.
  • Privacy Policy: Clarify your store’s data collection policies and what measures are taken to protect customer data. Be sure to comply with BigCommerce’s guidelines for privacy and data collection.
  • Terms and Conditions: State your store’s terms and any specific guidelines or requirements that customers and vendors must adhere to. It’s important to ensure that your terms align with BigCommerce’s guidelines to avoid legal issues.

By including these essential elements within your store policies, you can ensure a smooth operation and compliance with BigCommerce’s Terms of Service.

Intellectual Property and Copyright Infringement

Intellectual property is critical for the success of an online business. As an ecommerce entrepreneur, it’s your responsibility to protect your intellectual property and respect others’. BigCommerce has established strict policies around intellectual property and copyright infringement. Violation of their policies may lead to account suspension or termination.

If you discover any infringement of your intellectual property, you can contact BigCommerce for assistance, and they’ll take the necessary measures to resolve the issue.

For further information on how to protect your intellectual property and avoid any violation of BigCommerce’s terms of service, you must acquaint yourself with the rules and regulations surrounding intellectual property and copyright infringement.

“If you find something that’s a direct copy of your content, then that’s clearly an infringement. With a copycat website, it’s possible that they’ve ripped your entire site to use for their own. If the site is being used to sell counterfeit products, then you should also report it to the relevant authorities to have it shut down.” – Dafydd Llewellyn, COO, SmartSurvey

Payment Processing and Data Security

Offering secure payment processing and data protection is integral to earning and maintaining your customers’ trust. BigCommerce understands this, requiring all stores to follow specific guidelines in terms of payment and data security. Here are some of the requirements that you need to follow:

Payment Processing

BigCommerce accepts third-party payment methods like PayPal and Stripe to make transactions faster and more convenient. However, it is vital to ensure that these methods comply with BigCommerce’s “Prohibited Practices” rules to stay within the platform’s policy guidelines. BigCommerce also requires stores to use SSL and ensures that their processing technology adheres to Payment Card Industry Data Security Standard (PCI DSS) guidelines. This way, customers’ payment data is secured throughout the transaction.

Data Security

Ensuring data protection is crucial for any online store, and BigCommerce goes to great lengths to safeguard customer data. Stores are required to abide by PCI DSS guidelines for data security, which includes regular site maintenance and vulnerability testing. BigCommerce also uses advanced encryption and deploys security measures like two-factor authentication and fraud detection.

data security payment processing

Maintaining Customers’ Trust

By following BigCommerce’s guidelines for payment processing and data security, you can reassure customers that their sensitive information is in safe hands. This can lead to improved customer satisfaction, increased loyalty, and more sales.

Prohibited Products and Services

BigCommerce’s Terms of Service clearly outline the types of products and services that are not allowed to be sold on their platform. It is important to be aware of these restrictions to avoid any legal issues and ensure compliance with BigCommerce’s guidelines.

Prohibited Products:

Product Type Reason for Prohibition
Illegal or regulated goods Non-compliance with legal requirements
Products that are harmful to consumers or the environment Health and safety concerns
Products that promote hate, discrimination, violence, or harm towards individuals or groups Violent or discriminatory content
Products that violate intellectual property rights Infringement on trademarks, copyrights, patents, or other proprietary rights

Prohibited Services:

  • Illegal or fraudulent services
  • Services that promote hate, discrimination, violence, or harm towards individuals or groups
  • Services that violate intellectual property rights

By complying with BigCommerce’s guidelines, you can provide a safe and trustworthy online store for your customers. If you have any questions or concerns about whether your products or services comply with BigCommerce’s Terms of Service, it is recommended that you seek legal advice.

Advertising and Marketing Restrictions

When it comes to promoting your online store on BigCommerce, it’s important to be aware of the advertising and marketing restrictions outlined in the platform’s Terms of Service. These restrictions are in place to ensure fair competition and protect consumers from false or misleading advertising.

One key restriction to note is the prohibition of any advertising that promotes illegal products or services, including those that are prohibited by law, such as drugs or weapons. Additionally, BigCommerce prohibits any advertising that promotes content that is deemed indecent, discriminatory, or offensive.

Another important aspect of BigCommerce’s advertising and marketing restrictions is proper disclosure. Any advertisements or promotions must be clearly and conspicuously identified as such. This includes disclosing any material connections between the advertiser and any endorsers or influencers.

It’s also worth noting that BigCommerce requires compliance with all applicable laws and guidelines, including those set forth by the Federal Trade Commission (FTC). Failure to comply with these guidelines can result in account suspension or termination.

By familiarizing yourself with these advertising and marketing restrictions, you can ensure that your promotional efforts on BigCommerce are effective, ethical, and compliant with the platform’s Terms of Service.

Privacy and Data Collection

Protecting your customers’ privacy and personal data is critical to any eCommerce business. With BigCommerce, it’s essential to understand the platform’s guidelines on privacy and data collection to maintain customer trust and avoid any legal ramifications.

Privacy Guidelines

BigCommerce is committed to safeguarding the privacy of its users and their customers. As such, the platform has strict guidelines for all eCommerce businesses operating on their platform. These guidelines include:

  • Providing a comprehensive privacy policy that outlines the information you collect and how you use it.
  • Not sharing customer information with third parties without explicit consent from the customer.
  • Implementing appropriate security measures to protect customer data from unauthorized access or use.

By adhering to these guidelines, you can establish a foundation of trust with your customers and avoid any legal issues that may arise from mishandling their personal information.

Data Collection

BigCommerce’s guidelines on data collection are designed to protect your customers from unwarranted data collection and misuse of their information. To ensure compliance, it’s essential to:

  • Only collect essential information from customers, such as their name, email address, and shipping address.
  • Provide clear and concise information on what data you collect and why you collect it.
  • Ensure that all data collected is stored securely and deleted when no longer necessary.

By following these guidelines, you can build a reputation for trustworthiness and protect your customers’ information from any breaches or unauthorized use.

“By complying with BigCommerce’s guidelines on privacy and data collection, you can protect your customers’ information and build a lasting reputation for trustworthiness.”

Breach of Terms: Consequences and Resolution

While understanding the legal requirements and adhering to BigCommerce’s Terms of Service is crucial, it’s equally essential to comprehend the consequences of breaching them. Violation of the platform’s terms can result in several adverse effects, such as legal action, account suspension, or even permanent closure.

BigCommerce may provide users with a warning or notice of the violation and a chance to rectify the issue. However, if the user fails to comply, the platform has the right to take drastic measures.

If you find yourself in breach of BigCommerce’s Terms of Service, it’s essential to address the problem promptly. Take immediate action to remedy the violation. If the issue is beyond your control, reach out to BigCommerce, and explain the situation.

Resolution of any issues depends on the exact nature of the violation. If a violation involves prohibited products or services, legal action may not be taken, but account suspension or closure could still occur.

However, if the violation escalates to the point of legal action, you could face hefty fines and/or criminal charges. Therefore, it’s vital to understand the implications of breaching BigCommerce’s Terms of Service and ensure that compliance is maintained at all times.

“Compliance helps protect your online store from legal and financial repercussions, giving you peace of mind while ensuring your customers remain satisfied!”


Navigating the complex legal aspects of ecommerce can be daunting, but familiarizing yourself with BigCommerce’s Terms of Service is essential for achieving ecommerce compliance and success. By understanding the legal insights provided in this article, you can steer clear of potential pitfalls and ensure your online store is operating within the confines of the platform’s guidelines.

From creating an account and establishing store policies to protecting intellectual property and ensuring payment processing and data security, BigCommerce’s Terms of Service cover all essential legal aspects of running an online store. The platform’s restrictions on prohibited products, advertising and marketing, and privacy and data collection are also crucial to compliance.

Remember, breaching BigCommerce’s Terms of Service can have serious consequences, so it’s essential to address any issues that may arise promptly. By following the guidelines outlined in this article, you can navigate the legal maze with confidence and set your business up for ecommerce success.


What is BigCommerce’s Terms of Service?

BigCommerce’s Terms of Service are a set of rules and guidelines that outline the legal requirements and obligations for users of the platform. These terms govern how you can use and operate your online store on BigCommerce.

Why is it important to understand BigCommerce’s Terms of Service?

Understanding BigCommerce’s Terms of Service is crucial because it helps you comply with the platform’s rules and requirements. By familiarizing yourself with these terms, you can avoid legal issues, ensure a smooth operation of your online store, and protect your business.

How do I create an account on BigCommerce?

To create an account on BigCommerce, you can simply visit their website and sign up using their registration process. During this process, you will be required to provide necessary information and agree to their Terms of Service to start your online store.

What should I include in my store policies and guidelines?

When establishing store policies and guidelines, you should include important information such as refund and return policies, shipping and delivery terms, and any other guidelines specific to your store’s operations. It’s important to ensure that these policies align with BigCommerce’s Terms of Service.

How does BigCommerce handle copyright infringement?

BigCommerce takes copyright infringement seriously and has measures in place to address such issues. If you encounter copyright infringement on your online store, you can report it to BigCommerce for further action. It’s also advisable to be proactive in protecting your intellectual property and preventing infringement.

What are BigCommerce’s requirements for payment processing and data security?

BigCommerce has certain requirements and guidelines for payment processing to ensure secure transactions. It is essential to comply with these requirements and implement adequate data security measures to protect your customers’ information and build trust in your online store.

Are there any products or services that are prohibited on BigCommerce?

Yes, BigCommerce has a list of prohibited products and services that cannot be sold on their platform. These may include items such as prohibited substances, illegal activities, or other restricted goods. It’s important to review and adhere to these guidelines to avoid any violations of their Terms of Service.

What are the advertising and marketing restrictions on BigCommerce?

BigCommerce has certain restrictions on advertising and marketing practices to maintain a fair and ethical environment for all users. It’s important to review their guidelines and ensure that your advertising and marketing efforts comply with these restrictions to avoid any potential issues or violations.

What are BigCommerce’s guidelines on privacy and data collection?

BigCommerce’s guidelines on privacy and data collection focus on protecting customer information and ensuring compliance with data privacy laws. By understanding and implementing these guidelines, you can maintain the privacy of your customers’ data and comply with legal requirements.

What are the consequences of breaching BigCommerce’s Terms of Service?

Breaching BigCommerce’s Terms of Service can have various consequences depending on the severity and repeated violations. These may include warnings, temporary suspensions, or even permanent termination of your account. It’s essential to adhere to their terms to avoid potential consequences and maintain a good standing on the platform.

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